Security Team Manager

The ideal candidate will have experience within the security industry and the management of a large Security contract.

Planning holiday cover and rotas to match the needs of the operation. Manage the recruitment process and colleague performance whilst displaying leadership qualities.

Your duties will include:

• Duty manager requirement as part of the centre management team on a rota basis
• Drive performance in terms of standards and behaviours across the team.
• Operate as part of the team, providing our customers with the required professional standards.
• Provide a safe environment for the general public and staff.
• Report any Health & Safety hazards.
• Be aware of risk and compliance during day to day operation.
• Be aware of the team’s role in the management of events and activities, understand team requirements and assist as appropriate.
• Maintain positive relations with retailers and assist where appropriate.
• Work with other teams for the benefit of the site, developing new skills where appropriate.
• Booking on/off duty using an electronic payroll system
• Maintain records in line with your duty including utilising the electronic patrol system, all check sheets, incident reports, accident reports.
• Ensure all employee training is recorded and up to date
• Accurately report sickness and ensure absence levels are managed correctly
• Lead colleague inductions covering all health and safety training and role expectations
• Deliver on the Centre’s standards and expectations.
• Any other duties as directed by the Site Manager and Regional Business Manager and on-site partner management team.
• Participation in site emergency procedures.

You must:

• Demonstrate exceptional customer service skills
• Maintain communication at all times with your colleagues using site specific communication methods.
• Maintain and develop working relationships, with Westgrove partners, managers, colleagues, business manager, head office support
• Be responsible for H&S within your area of activity
• Be responsible for embedding a risk aware culture at site level
• Have a valid Security licence and First aid certificate

What you will get in return:

We understand that our people are our business and we want our colleagues to feel special. So, on top of the usual things you’d expect from a business like ours, we also reward you with:

• Pension scheme (eligibility rules apply).
• Training and development opportunities including NVQ’s, Diploma’s, English speaking and writing support and more.
• Access to ‘Retail Trust’ who provide 24/7 FREE health and wellbeing advice, financial support such as hardship grants, retail discounts via ‘Happi’ and more.
• Access to HSF Health Care and Benefits scheme including money towards dental, optical, prescription & medical costs.
• Reward and Recognition Awards.
• Paid volunteering days.
• Access to ‘Perkbox’ offering discounted gym memberships and high street discounts.
• £200 Refer a Friend Scheme.
• Personal accident cover
• Death in Service cover

About The Westgrove Group

The Westgrove Group is an award winning national provider of bespoke dual service security / cleaning solutions, specialising in high profile corporate offices, commercial premises, shopping centres and other sectors of the industry.

Our colleagues genuinely feel part of what we’re collectively achieving here together at Westgrove. Our business is unique within the cleaning and security industries. We’re incredibly colleague centric and our ‘vision’ of providing an exciting career platform coupled with outstanding service delivery is undeniably what sets us apart from our competitors.

Work Location: In person